PRIVACY POLICY
At Forgotten Steel, your privacy matters to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. We’ve written it in plain English because we believe privacy policies should be easy to understand.
This policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who We Are
Forgotten Steel is an Australian business specialising in the restoration, sale and preservation of vintage axes, tools and related products, along with educational content and workshop resources.
If you have any questions about this Privacy Policy, you can contact us at:
Email: info@forgottensteel.com.au
What Information We Collect
Depending on how you use our website, we may collect:
- Your name
- Email address
- Phone number
- Postal or delivery address
- Billing information
- Details about products you purchase or enquire about
- Information you provide through contact or commission enquiry forms
- Photos or information you send us regarding items you wish to sell or have restored
We also collect limited technical information such as:
- Your IP address
- Browser type
- Device information
- Pages you visit on our website
- General website usage through analytics tools
Why We Collect Your Information
We collect information so we can:
- Respond to your enquiries
- Process orders and payments
- Arrange shipping
- Discuss restoration or commission projects
- Notify you about similar products if you’ve requested it
- Improve our website and customer experience
- Send newsletters or workshop updates (only if you’ve subscribed)
- Meet our legal obligations
We only collect information that is reasonably necessary for these purposes.
Payments
Payments made through our website are processed securely by trusted third-party payment providers.
Forgotten Steel does not store your full credit card details.
Email Updates
If you choose to join our mailing list, we may occasionally send:
- New restorations
- Workshop updates
- Product releases
- Restoration articles
- Special offers
You can unsubscribe at any time using the link in our emails.
Cookies
Like most websites, we use cookies.
Cookies help us:
- Remember your preferences
- Improve website performance
- Understand how visitors use our website
- Provide a better browsing experience
You can disable cookies in your web browser if you prefer, although some parts of the website may not work correctly.
Analytics
We may use website analytics services to better understand how visitors use Forgotten Steel.
These services collect general, anonymous information such as:
- Which pages are most popular
- Time spent on the site
- Device type
- Country or region
This information helps us improve the website.
Sharing Your Information
We respect your privacy.
We do not sell your personal information.
We may share your information only where necessary with trusted service providers, including:
- Payment processors
- Shipping companies
- Website hosting providers
- Email marketing providers
- IT support providers
These businesses only receive the information needed to perform their services.
We may also disclose information where required by Australian law.
Keeping Your Information Safe
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
While no website can guarantee absolute security, we use appropriate security measures to protect the information we hold.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you.
If any information is incorrect or out of date, we’ll gladly correct it.
Simply contact us using the email address listed above.
Children’s Privacy
Forgotten Steel is intended for a general audience and does not knowingly collect personal information from children without appropriate parental or guardian involvement.
Third-Party Links
Our website may contain links to other websites.
Once you leave Forgotten Steel, we are not responsible for the privacy practices or content of those websites.
We encourage you to read their privacy policies before providing any personal information.
Changes to This Policy
From time to time we may update this Privacy Policy to reflect changes to our website, services or legal requirements.
The most current version will always be available on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Email: info@forgottensteel.com.au
Thank you for trusting Forgotten Steel.
Whether you’re purchasing a restored axe, commissioning a custom piece, or simply enjoying the stories behind these remarkable tools, we appreciate the trust you place in us and are committed to treating your personal information with the same care and respect that we give every piece that passes through our workshop.